Artificial intelligence (AI) is definitely one of the biggest drivers for change in the financial services industry. From enabling a frictionless onboarding to preventing payment fraud, the uses of AI in banking are far-reaching. However, the real game changer is its capacity to deliver a robust personalization strategy. By leveraging AI, banks can turn every interaction with their customers into a guided and meaningful conversation.
In this ebook, we look at how AI has the potential to fully transform the banking customer experience by making it personal. We recap the main challenges and opportunities financial institutions face when approaching an AI-driven digital transformation, and we dive into some of the most innovative technologies leading this revolution.